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Bilingual (French/English) Sr. Credit Representative

City: Brampton
Province: ON
Area of Interest: Credit & Collections

Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We’ve adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.

Join our team and reap the rewards as we take Canon to the next level!

Bilingual (French/English) Sr. Credit Representative

Are you ready to take your career in credit management to the next level?

We are currently seeking a dedicated and experienced Credit Representative to join our team. The Senior Credit Representative will report to the Credit Manager and will be responsible for collections of accounts receivable, resolving customer chargeback claims and disputes, coordinating billing issues, and ensuring order review and release within corporate guidelines.

Key Responsibilities:

Liaise with customers to collect outstanding invoiced receivables and address inquiries and concerns.
Perform reconciliations on assigned portfolio accounts.
Collaborate with internal business units to resolve outstanding receivables and deduction issues.
Review and release merchandise, parts, and repair orders within company guidelines.
Assess credit risk, review customer credit limits, and make credit recommendations as required.
Prepare third-party packages for referral and bad debt write-offs.
Assist with the training and onboarding of new employees in the Credit department.

To Succeed, You Will Need:

Post-Secondary education
Minimum 3 years experience in retail credit
Certified Credit Professional (CCP) certification considered an asset.
Strong time management and multitasking skills to handle large account portfolio requests.
Intermediate analytical skills to understand corporate policies and procedures and resolve issues effectively.
Experience with supplier portals preferred.
Proficiency in Excel and experience in vlookups and pivot tables.
Fluently bilingual in English and French

Why Join?

HYBRID WORK

We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week, and can work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit-Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Free coffee and snacks
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
Community involvement
Employee Appreciation Events

#Featured

Join our team and reap the rewards as we take Canon to the next level!

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713.

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca

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